Thespian Academy Privacy Policy
At Thespian Academy, located at 10 Drury Lane, Covent Garden, London, WC2B 5DL, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, enroll in our courses, or otherwise engage with our services. This policy is effective as of January 1, 2025.
1. Information We Collect
We collect several types of information from and about users of our services, including:
- Personal Information: This includes your name, address, email address, phone number, date of birth, and other contact information that you provide when you register for courses, subscribe to our newsletter, or contact us through our website.
- Payment Information: When you enroll in a course, we collect payment information, such as credit card details or bank account information. This information is processed through secure payment gateways and is not stored on our servers.
- Demographic Information: We may collect demographic information such as age, gender, and interests, which helps us to tailor our services and improve your experience.
- Technical Information: We automatically collect certain technical information about your device, including your IP address, browser type, operating system, and browsing behavior on our website. This information helps us to analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use.
- Communications: We collect and store any communications you have with us, including emails, phone calls, and online chats. This helps us to provide better customer service and improve our communication strategies.
- Photographs and Videos: During certain courses or events, we may capture photographs and videos of students and performances. We obtain explicit consent before using such media for promotional or educational purposes.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to deliver our courses, manage your account, process payments, and provide customer support. We also use your information to improve our website, services, and overall user experience.
- Communication: We use your information to communicate with you about our courses, events, promotions, and important updates. This may include sending emails, newsletters, and SMS messages.
- Personalization: We use your information to personalize your experience on our website and tailor our courses to your interests and needs.
- Marketing: With your consent, we may use your information to send you marketing communications about new courses, special offers, and other information that we think may be of interest to you. You can opt out of receiving these communications at any time.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
- Research and Development: We analyze the data we collect to understand trends and user behavior, which helps us to develop new courses and improve our existing offerings.
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We share your information with third-party service providers who help us to operate our website, process payments, send emails, and provide other services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with business partners who offer courses or events in collaboration with Thespian Academy. We will only share your information with your consent.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event that Thespian Academy is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information transmitted online.
- Firewalls: We use firewalls to prevent unauthorized access to our systems.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Data Minimization: We only collect and retain the personal data that is necessary for the purposes outlined in this policy.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
7. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:
- Improve User Experience: Enhance website functionality and personalize your experience.
- Analyze Website Traffic: Understand how our website is used and improve its performance.
- Targeted Advertising: Deliver relevant advertisements based on your interests.
You can control cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website. For more information, please see our Cookies Policy.
8. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date above. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
Thespian Academy
10 Drury Lane, Covent Garden
London, WC2B 5DL
Email: [email protected]
Phone: 020 7946 0812
This Privacy Policy is governed by the laws of England and Wales.
11. Data Transfers
As Thespian Academy is based in London, your personal information may be transferred to, and processed in, countries outside of your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.
12. Specific Data Processing Activities
The table below provides a summary of the specific data processing activities we engage in at Thespian Academy.
| Processing Activity | Data Processed | Purpose | Legal Basis |
|---|---|---|---|
| Course Enrollment | Name, contact details, payment information | Processing enrollment and managing course participation | Contractual necessity |
| Newsletter Subscription | Email address | Sending newsletters with academy updates and promotions | Consent |
| Website Analytics | IP address, browsing behavior | Analyzing website traffic and improving user experience | Legitimate interests |
| Promotional Material Usage | Photographs and Videos | Using photos and videos in promotional material | Consent |